We are Maximus

Since 1975, we have improved the lives of millions of citizens by supporting programs that make a real difference.

Helping Government Serve the People

Our mission is simple: strengthen communities and better the lives of those we serve. At Maximus, we understand how challenging public programs can be. This is because it is our sole focus. We proudly design, develop, and deliver innovative and impactful health and human services programs to ensure these challenges don't get in the way of providing life and community-changing services.

More than a career, a purpose

Maximus is more than just a place of employment — it's a community of professionals committed to serving the needs of people and one another. Central to our corporate community is a commitment to promoting an inclusive culture where each person is treated with dignity and respect.

Maximus helps millions of Americans get the health and human services they need. We make complex government programs more accessible and easier to use and understand — including for some of the nation’s most vulnerable and at-risk communities.

Maximus appreciates that every interaction with a government service in which we’re involved reflects on our design process – whether citizens are accessing a website for information about Temporary Assistance for Needy Families (TANF), calling a contact center with questions about COVID-19 mobile testing, using an app to enroll in Medicaid, or visiting an agency office for employment services.

45+ years in working with U.S. federal and state governments

More than 30 federal departments and independent agencies, and state and local governments in all 50 states and the District of Columbia rely on us

97% average customer satisfaction rating

Outcomes That Matter

Helping more than 64% of all Medicaid Managed Care and Children’s Health Insurance Program (CHIP) beneficiaries easily connect to and enroll in managed care plans that meet their unique enrollment needs nationwide.

5.7 million+ beneficiaries per month are helped by Maximus to seek the services they need through Medicare, Medicaid, and social service programs, such as TANF, Supplemental Nutrition Assistance Program (SNAP), LifeLine, and Federal Student Aid.

40,000+ individuals each day are supported by Maximus in finding employment through 21 employment and training centers across 10 states and the District of Columbia. We consistently place job seekers with pay rates above the federal minimum wage.

16,000+ calls and 2,000+ emails per day from consumers seeking COVID-related information are handled by Maximus on behalf of the Centers for Disease Control (CDC).

$7 million+ in vital benefits per month are delivered to the most vulnerable people in 32 states as Maximus helps transition Women, Infants and Children (WIC) programs to an Electronic Benefits Transfer solution.

More than seven times the number of workers’ compensation claims are processed each month in California with the help of Maximus, cutting the number of days it takes to resolve claims from 231 down to only 10.

9,000+ people in Washington, D.C. secured jobs over 20 years with the help of Maximus, and with a 65% retention rate after six months.

The Work We Do

Answer 43 million calls annually to support health insurance enrollment for a large federal agency

Complete 1.5 million health assessments in the U.S. and U.K. each year

Oversee 70% of the market share of Medicaid managed care administration

Handle 7 million contact center inquiries per month

Manage 20 million citizen services cases

Perform 2 million+ independent benefit reviews

Support the federal government and 25+ states in responding to COVID-19

Re-examine the delivery of public health services to prepare for future challenges beyond the pandemic

Stay Connected

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    Rapidly launching and deploying over 4,200 work-from-home agents to support State Departments of Public Health and Local Government Vaccination Scheduling and Support Centers for vaccine rollouts in eight states, including New York, California, Massachusetts, and Washington DC.

    Operating the Vaccine Order Management Contact Center (VOMCC) help desk supporting participating state, local, and territorial health departments and healthcare providers that use the CDC’s Vaccine Tracking System (VTrckS) to order, track, and manage vaccine supplies in their communities.

    Supporting the Centers for Disease Control and Prevention (CDC), including expanding capacity to 24/7 service, with 500 Maximus call center agents responding to 16,000+ calls and 2,000 emails daily from healthcare providers and the public seeking COVID-related information at peak in April 2020.

    Receiving COVID-19 test results from 47 federally-facilitated testing sites across 12 states and notifying 10,000 individuals a day of their results while providing the U.S. Department of Health and Human Services (HHS) staff with related real-time geo-mapping.

    Standing up statewide COVID-19 information hotlines, including a 3-day launch in New York where we screened 10,000 individuals+ for symptoms and scheduled test appointments.

    Supporting more than 2 million federal student loan holders with their temporarily waived federal student aid payments.

    Supporting 18 states in their Unemployment Insurance and Pandemic Unemployment Assistance programs and resolving tens of thousands of claims.

    Implementing housing and rental assistance through the Federal Emergency Rental Assistance Program (ERAP) to support landlords and eligible families unable to pay rent and utilities due to the pandemic.

    Going Beyond to Serve Our Communities

    When Hurricane Michael struck Lynn Haven, Maximus employees rallied together to help those in need