We are Maximus
Since 1975, we have improved the lives of millions of citizens by supporting programs that make a real difference.
Our mission is simple: strengthen communities and better the lives of those we serve. At Maximus, we understand how challenging public programs can be. This is because it is our sole focus. We proudly design, develop, and deliver innovative and impactful health and human services programs to ensure these challenges don’t get in the way of providing life and community-changing services.
Maximus is more than just a place of employment – it’s a community of professionals committed to serving the needs of people and one another. Central to our corporate community is a commitment to promoting an inclusive culture where each person is treated with dignity and respect.
Maximus helps millions of Americans get the health and human services they need. We make complex government programs more accessible and easier to use and understand — including for some of the most vulnerable and at-risk communities.
Maximus appreciates that every interaction with a government service in which we’re involved reflects on our design process – whether citizens are accessing a website for information about Temporary Assistance for Needy Families (TANF), calling a contact center with questions about COVID-19 mobile testing, using an app to enroll in Medicaid, or visiting an agency office for employment services.
40+ years in working with the U.S. federal and state governments
More than 30 federal departments and independent agencies, and state and local governments in all 50 states and the District of Columbia rely on us
97% average customer satisfaction rating
Outcomes That Matter
Helping more than 64% of all Medicaid Managed Care and Children’s Health Insurance Program (CHIP) beneficiaries easily connect and enroll into managed care plans that meet their unique needs enrollments nationwide.
5.7 milion+ beneficiaries per month are helped by Maximus to seek the services they need through Medicare, Medicaid, and social service programs, such as TANF, Supplemental Nutrition Assistance Program (SNAP), LifeLine, and Federal Student Aid.
40,000+ individuals each day are supported by Maximus in finding employment through 21 employment and training centers across 10 states and the District of Columbia. We consistently place job seekers with pay rates above the federal minimum wage.
16,000+ calls and 2,000+ emails per day from consumers seeking COVID-related information are handled by Maximus on behalf of the Centers for Disease Control (CDC).
The Work We Do
Answer 43 million calls annually to support health insurance enrollment for a large federal agency
Complete 1.5 million health assessments in the U.S. and U.K. each year
Oversee 70% of the market share of Medicaid managed care administration
Handle 7 million contact center inquiries per month
Manage 20 million citizen services cases
Perform 2 million+ independent benefit reviews
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Going Beyond to Serve Our Communities
When Hurricane Michael struck Lynn Haven, Maximus employees rallied together to help those in need